The Organizational Structure Of Management Levels Information Technology Essay

The Organizational coordinate Of Management Levels info Technology EssayThis chapter contains a discription of the various methods to be used to gather learning from the client and client in former(a) to meet up to the requirement provided when developing the dodging for the client and others lines assoiciated with the contemporary schema. On the completion of this chapter, various requirement forget be self-contained and analysed and base on these requirement, the governance will be developed.ORGANIZATIONAL organize OF WELLCARE shop MALLThe nerve center management is a hierarchal top-to-bottom absolve cut arranging that has clearly defined boundaries. The shop management follows the specimen four-level management levels (Top, Middle, Low and Operational Management Levels). The system is described in full below.TOP LEVEL MANAGEMENT This level of management, being the efflorescence in e really organization is made up of CEO, and Managing Directors temper board Mee tings be held monthly and the m in alls monthly profit rankings atomic heel 18 discussed among other issues pertaining to the origin. At the Board meetings, long range plans for the pargonntage ar drawn up, and atomic number 18 then large-mindedcast into the store by the Managers then to other departments in the store. center of attention LEVEL MANAGEMENT The Managers of the mall has people under(a) him (he represents the Board of Trustees at the store) who implement the long range plans that the Board has set disclose to murder for the store. By breaking up the plans into more realistic year or monthly plans, and dividing the objectives among the departments, the managers also at this level oversees the affairs of the mall. Listed here are the Middle Level Management level military force at the store Human Resource Manager, Facilities Manager, Store Manager, Purchase Manager, gross revenue Manager, Finance Manager, and figurehead Office Manager.LOW LEVEL MANAGEMENT For the insipid day-to-day streak of the hotel, the managers of each department put in place supervisors, team leaders, host leaders to watch and oversee the actions being carried out daily by the operational level staff. Some of the personnel at this level rattling work along with the operational level, but basenot be classified with the operational level because of their level of nurture and access.OPERATIONAL LEVEL MANAGEMENT The personnel at this level are the staffs responsible for the day-to-day implementation of the hotels objectives. Sales personnel, cleaners, Store clerks, Drivers, Sales marketer, Security officers, and Store clerks all fall under this category.An organizational chart showing the various levels of management at the mall is shown on the next page.FACT-FINDING TECHNIQUESThe listings of situation-finding techniques are as followsInterviews Of all the techniques employed this is considered the most effective for obtaining information overdue to its fl exible temperament as oppugnees are able to give proper clarification where such(prenominal) is required and more detail is easily obtainable using this method. accordingly in order to gain a wholesome grasp on the working of the menses system certain staff and nodes of the store were selected since the customers are the ones to be affected by the project it was necessary to obtain their opinions. Interviews go forth us to study the reactions of the queryees and judge if their responses are unbiased and knowledgeable. Much relevant information was obtained from the interviews conducted with the staff of the store. However this shape was carried out over the network as arranged by the client.Questionnaires The purpose of distributing questionnaires is to obtain a broader eye socket of the operations of a store from the views of both(prenominal) the staff and customers of the store. Due to the fact that the staff of the store are numerous it is cumbersome to attempt to int erview all of them but it is necessary to ensure that a good number of staff participate in the exercise. It is also not possible to interview all the customers of the store but it is necessary to obtain a broad base of input from the customer because they are the ones to utilize the software which will be designed. Due to these constraints the only technique available is to fill the verbalize requirements by distributing questionnaires to the various respondents. Since most of the questions in the questionnaires invent a limit set of answers the information obtained using this method is generally more precise. mirror image The purpose of observing at first hand the obtain operations of the store is to get as much personalized information as possible by discovering what is actually happening as opposed to what is supposed to happen. In conducting interviews and surveys it is possible that respondents might not be entirely sociable with the true answers but by observing what i s actually going on, straight fact will be gathered from the shop unconscious process.INTERVIEWQUESTIONNAIRE precise RESULT explanation OF THE CURRENT SYSTEMHOW THE CURRENT SYSTEM floraBased on the facts gathered from our facts finding process, the current manual based obtain system being operated by wellcare shop mall capital of Nigeria can be summarized as followsThere are two briny purpose why customers come alongs into the store that come the first type of customers are those who want to find information about a product, while the south type of customers are those that want to purchase a product. The current system does have arrangements for both types of customers.MAKING AN ENQUIRY FOR A PRODUCTWhen customers walks into the store and want to make interrogative sentence about a particular product, the customer then walk up to the shopping attendants to make enquiries.If the enquire is something that can be immediately treated (e.g. the description of a particular product) , the shopping clerk can handle on the spot without consulting her subordinates or superiors.If nonetheless the customer wants to find out things that exceed the jurisdiction of the clerk, it is mandated for her to refer the customer to the front office manager who then handles the case, and since this also exceeds the boundaries of the shopping system. buy A PRODUCTclient who purchase a product in wellcare shopping mall are put by means of five (3) process that make up the current shopping system. The first process involves customer searching for a products and adding searched products to the shopping basket. These can only be through by searching for products based on product categories in the store.The guerrilla process involves the customer paying for the product and specifying the means of remuneration. Two chief(prenominal) modes are encouraged. These means are payment by cash and payment by cheques.The third process is simply printing out the shopping receipt for the cu stomer. The shopping receipt will contain fields which let in Product Number, Product Name, quantity, amount paid and method of payment. The customer checks in the next day if the payment mode is cash, or two geezerhood after if the payment mode is by cheque.Based on these facts gathered from our facts finding process, the current manual based shopping system being operated by the wellcare shopping mall in Abuja can be somewhat summarized and represented in a process modeling diagram to illustrate or show how the current system works.PROCESS stampDescription of the current system using data Flow draw (DFD)Below is a Data Flow Diagram that shows the physical information flow within the current system at the context level.The staple fibre organization structure is decentralized control. By referring to the Context Diagram (see suppose 1), we can see the current system is constituted of the main SHOPPING SYSTEM interacting with three entities Customer, Bank and the Store Informa tion System.EntityDescriptionCustomerThe customer is every person that comes to the shop regarding shopping and product enquiry. Whether it is to make enquires, or to buy a product, or to pay for a product. eye Information SystemThis Refers to the front desk and customer services section of the store. Information regarding the store is kept in store information system.BankWhen customers favour to pay by cheque, the store sends the cheque details to the bank for tab and the cash is then sent back to the store database.DETAILED DESCRIPTION OF THE GENERAL SYSTEM PROCESSESFrom the Context Diagrams, we can see that the current shopping system has 3 main entityCustomerBankShopping information system and below is an ER (Entity Relation Diagram for the current shopping system).PROBLEMS OF THE CURRENT HOTEL RESERVATION SYSTEMIT IS TIME CONSUMINGWith the current shopping system a lot of metre is required to go through the shopping process even for regular shopping customers. It takes custo mer time to search for product category by category especially if the customer.IT IS ho-humIn the current system is very tedious and stressful for both the sales representatives and customer because of the queues often encountered in trying to pay for a product in the mall. The morale of the front office staff is unremarkably reduced after a full days work as they are in all probability to feel fatigued.IT IS NOT AUTOMATEDThe current system requires constant supervision and personnel presence to run effectively. The absence of this (supervision) hinders the system and wades off prospective customers as well as taints the reputation of the store. However, the problem involved here is that more attention is given to the shopping process and other areas are neglected because the staff required to manage them are supervising others.THE CUSTOMER HAS LIMITED OPTIONSHere the customers does not get adequate to(predicate) information regarding different product and other of the essence( p) information, as a result these the store might loose their prospective customers.UNRELIABLEThe current system has m some(prenominal) flaws in its implementation. Flaws such as over out of stock of products, number of product supplied, poor defined specifications, poor documentation. most of these are caused by the human factor outs that implement the system.TAKES UP SPACEData is usually stored in hard copies( in file cabinets) thus requiring invaluable office space- Since the current system makes use of office files and filing cabinet to store records of product, suppliers and staff, a lot of space is required to support large volume of these records.DATA INSECURITYWith the current system, records and other substantial information are prone to theft, unauthorized manipulation and lose due to fire. These files can even be easily accessed by unauthorized people.IT IS make up INTENSIVEThe current system requires lots of funds to maintain its smooth operation due to the purcha se of radical, stationeries, filing cabinets, phone bills, e.t.cLIMITED look OVER PURCHASED ITEMSThe current system makes it difficult/tedious for the customers to have control over purchased product for example returning and asking for refunds for an already purchased product. ancestor TO PROBLEMS OF CURRENT SYSTEMRE IT IS TIME CONSUMINGThe proposed system aims to carry out a record time of 3-6 minutes for registered customers and 6-10 minutes for recent customers depending on the customer shopping items. Also, with the customer account module running, the customer pack not submit his details every time, he just supplies his user ID and his details are automatically uploaded.RE IT IS TEDIOUSSince the number of customers to come to the sales would reduce, front office staff fatigue is less likely to occur, and as a result, the morale towards work of the staff would increase. Also, the customers would not have to go through the burden of queuing to lodge.RE IT IS NOT AUTOMATEDT he proposed system would be developed in simple everyday language, thus fashioning it simple for any body that can read and use a information processing system to book a room online. Also, staff supervision is not required for the receptionists and other front office staff, this is because the customer details are simply uploaded to the computer in the hotel, and can be opened by a simple mouse click.RE THE CUSTOMER HAS LIMITED OPTIONSThe bran- newly system would not only have information concerning the new system, it would make it possible for the customers to ask questions online and have their answers mailed to them. Thus making the enquiry process easy and increasing customer satisfaction.RE UNRELIABLEThe new system is computer based and thus the issue of human factor does not come up. The computer works with the principle GIGO (Garbage-In-Garbage-Out) which means the computer only supplies what the user had given before.RE TAKES UP SPACESince the new system is computer base d, space requirement would be a very trivial issue because files would be stored in your computer hard disk. This means there is no need to have physical storage locations.RE DATA INSECURITYIn the proposed system, data security is very important as access specifiers would be made available at virtually every level of information.RE IT IS COST INTENSIVESince the system is computer based, the only form of paperwork needed would be printing sales reputation at the end of every month, which is normal and nothing compared to the tedious paper work which currently is being used. The computerization thereby means that the hotel would no longer have to budget so much money for provision of stationary anymore.RE LIMITED CONTROL OVER RESERVATIONThe proposed system provides the customers the flexibility to control their reservations. Customers can modify their reservation at any point before the check in time. They can even nullify reservations without loosing their money as opposed to the current system where the customer looses 50% if he/she does not lodge.